Frequently Asked Questions

You must raise your request with our Customer Care team at +918438538399 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or write to us with your order details at ([email protected]).  We will revert to you with a confirmation, depending on the items you can return. Please DO NOT return any product, before receiving confirmation from our team. We do not guarantee any credit or refund in such a scenario.

We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case Reverse Pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags to Casso India, by courier at the address given below. Once our Quality Assurance team examines and approves your return, your refund will be initiated. In case it is found that the error/defect/damage/delay has occurred due to the customer, there will be no exchange or refund and the same product will be returned to the customer.

The product(s) that need to be returned should be purchased only from (Website) and not from any other retailer, be it online or offline.

To maintain strict hygiene of our products, we do not accept returns of Vests, Briefs, Trunks, Boxer Shorts or any other product falling under the innerwear category.

We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case Reverse Pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Casso India by courier. You will get a gift coupon worth Rs. 100 against the shipping charges, which can be only redeemed at (wesbite)

To maintain superior hygiene for all our customers, we do not accept return of any used product.

Yes, you can return a few items from your order, provided they are not innerwear. There are certain guidelines you need to follow.

• The product(s) should be purchased only from www.casso.in and not from any other retailer be it online or offline.
• Return request should be raised within 7 days from the date of delivery.
• Product(s) should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
• All the tags and original packaging should remain intact and should be sent along with the product(s).
• Original Invoice should be returned with the product(s).
• Product(s) should reach us in sellable condition.
• Visit our Return Policy page for more information.

Please note: We do not accept returns of promotional items if the correct product has been delivered. In case we send the wrong product or a wrong size we will accept your return.

After placing your return request with our Customer Care ( +91 9894060425 ) (Monday to Saturday, IST 10:00 AM to 7:00 PM), it will take approximately 3 to 4 business days for our assigned courier service to pick up the product from the shipping address associated with that order. It will take an additional 3 to 4 business days approximately from receiving your returned product at our warehouse to initiating a refund request.

We will keep you informed via email on your refund status. The refund to your bank or credit card account depends on your mode of payment.

When we receive your returned package at our warehouse, we’ll send an email to your registered email ID.

We provide Reverse Pickup Option depending on the area / PIN code, for which the charges will be borne by us. In case the reverse pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Casso by courier.

In case the reverse pickup is not possible for your area, we request you to return the unused product(s) encased in original packaging along with tags, to Casso India by courier. You will get a gift coupon worth Rs. 100 against the shipping charges, which can be only redeemed at (casso.in)